Kirin Tor Characters Retrieval

Jainanna @ Kirin Tor
Blood Elf Mage
Hello there, as the title suggests I had some characters in the old realm (Kirin Tor) which I would like to retrieve and play. In the website I can see their names on my profile or something (upper-right, name of my character and underneath the word Stardust) but can't find them anywhere. Is there any way to retrieve them?

Dablife @ Algalon

80 Night Elf Druid
I think you may need to try an in game ticket on this one

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