GM's and ticket time

Galgnu @ Kirin Tor
1 Orc Shaman
Hi guys,

Real story I experienced yesterday playing on Dalaran WoW.

I made a ticket. Logged out for 5 minutes, and logged back in. 2 minutes later I got information that a GM wanted to chat. 2 minutes after ticket was solved.

Don't say there is no GM's and tickets never get response ;-)

Cheers & Have fun!

Gerardd @ Kirin Tor

1 Human Mage
yep, i talked to a gm in like 20 mins after submit my ticket, ppl actually saying support is nice now

Repostoften @ Kirin Tor

1 Tauren Druid
My two experiences with GM's was pleasant. The o e ticket took days the other a few hours. But they resolves both issues.

Hierofant @ Kirin Tor
1 Troll Mage
Edited by Hierofant on 2019-01-19 09:53:58
I wrote my ticket and a GM contacted me in literally 2 minutes. So far, awesome support

Panofsky @ Kirin Tor
2 Night Elf Warrior
Edited by Panofsky on 2019-01-20 22:41:22
They are doing a good job on the tickets. I've opened one few days ago, concerning my Shadowmourne questchain, but I had to log off immediatly after. Relogged back and whitin few minutes a GM opened a chat and resolved my problem.

Boujii @ Kirin Tor

1 Human Paladin
I have to agree that the two tickets I opened for was answered quite quickly and resolved successfully. Additionally I have been in raid where a ticket was submitted and answered and resolved relatively quickly.

Rimy @ Kirin Tor

1 Troll Shaman
I've had varying responses, from an hour or so to a couple of days. All tickets answered.

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